Conflict Resolution and Difficult Conversations

Course Information

Tracks:

Categories:

Course Instructor

lizf lizf Author

Training Outline

Introduction
What is Conflict?
Conflict Resolution Model
Practicing the Conflict Resolutions Model
Preparing for a Difficult Conversation
Managing a Difficult Conversation
Understanding and Managing Emotions
Common Pitfalls to Conflict Resolution
What Would You Say?
Ten Phrases to Help Resolve Conflict
Wrap-Up & Resources